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FAQs

FAQs

Frequently Asked Questions
 
Why am I being charged a core value?
When can I expect my core credit?
What do I do if I ordered the wrong part?
What is your Return Policy?
What is your Exchange Policy?
What do I do if the part I ordered does not fix my problem?
How do I know which part to order?
Is there a difference between a new and a recertified part?
Can I replace one of these parts by myself?

Why am I being charged a core value? Top
The core value is not an extra charge added onto the part. The core vale charge is the value of returning the dud part in place of the new/recertified part you receive. The core value is a part of the actual cost of the part and is not an added charge. Once you receive your package and replace your old dud part with our new/recertified part, you may send us the dud and receive a core credit for the dud value.


When can I expect my core credit? Top
Your charge will be refunded in the same format your payment was received and you can expect the core value to be refunded within 14 days of Vizparts.com's receipt of the part.


What do I do if I ordered the wrong part? Top
You may either exchange or return the part you ordered.

For an exchange, please call us at (877) 517-7263 or email us at customerservice@vizparts.com. Please provide us with the Invoice Number and the incorrect part ordered and the part you need. To ensure that we provide you with the correct part, please also provide us with your TV's Model & Serial Number. You will be charged for the price of shipping out the second part.

To return the part, please call us at (877) 517-7263 or email us at customerservice@vizparts.com and request for a Return Merchandise Authorization Number (RMA#) and fill out the RMA Form located here. Follow the directions on the RMA form and return the package to us for a refund using the provided return shipping label. Please allow two weeks for processing of the return. There is a 15% restocking fee for all returned parts.


What is your Return Policy? Top
Vizparts.com Inc offers refunds on its parts within 14 days upon receipt of part. A 15% restocking fee will be charged. Exchanges for parts will be free of charge less shipping.
To make a return, please follow the guidelines below in order to receive the benefits of our return policy:
  • Obtain a "Return Authorization Number" Within 14 days of receiving your order, Vizparts.com Inc must be contacted to notify us of your intent to return your order. We will provide you with a "Return Authorization Number," which is required for all returns in order to receive our return policy benefits.
  • Download a Return Authorization Form from the main website and fill out the entire form. Returned shipments must be received within 14 business days after receiving your "Return Authorization Number." The customer shall be responsible for return shipping fees. Your "Return Authorization Number" should be clearly printed on the outside of your box, All instructions on the Return Authorization Form must be followed in order to be eligible for a refund.
  • Secure Packaging: Please be sure to ship returns in original boxes or packages including inside protective wrapping. Items returned in padded envelopes are not eligible for our return benefits due to the fragile nature of our products and the lack of protection that padded envelopes provide them. Items returned in damaged condition due to poor packaging will not be eligible for returns.


What is your Exchange Policy? Top
If you would like an exchange, please follow the guidelines below in order to receive the benefits of our exchange policy.
  • Obtain an "Exchange Authorization Number" Within 14 days of receiving your order, Vizparts.com Inc must be contacted to notify us of your exchange to return your order. We will provide you with a "Exchange Authorization Number," which is required for all returns in order to receive our return policy benefits.
  • Shipping: The customer shall be responsible for return shipping fees. Your "Exchange Authorization Number" should be clearly printed on the outside of your box.
  • Secure Packaging: Please be sure to ship your item(s) in original boxes or packages including inside protective wrapping. Items returned in padded envelopes are not eligible for our exchange benefits due to the fragile nature of our products and the lack of protection that padded envelopes provide them. Items returned in damaged condition due to poor packaging will not be eligible for exchanges.


What do I do if the part I ordered does not fix my problem? Top
Please call us at (877) 517-7263.


How do I know which part to order? Top
Vizparts.com a parts distributor and do not provide diagnosis support for TVs in need of repair. For technical support by phone please contact VIZIO technical support @ 877 MY VIZIO (877.698.4946). For nationwide professional repair services for your VIZIO product after the warranty period please contact ITI @ (800) 526-1084.


Is there a difference between new and recertified parts? Top
All recertified parts are fully tested and upgraded to its most current specifications prior to shipping to ensure that the part is functioning in its proper setting. There is no difference in functionality between certified and new parts. New parts are direct from our manufacturer and have not been used. Each part , regardless of new or certified is fully checked prior to shipping. This is to ensure that 100% of the parts shipped out are functioning at the time of its shipping.

Can I replace one of these parts by myself? Top
By accepting or purchasing any parts from Vizparts.com, you acknowledge that Vizparts.com is not liable for any possible damages or injuries that may result from the process of repairing your set. No instructions are attached with the part and it is up to you, the consumer to take the necessary safety precautions in repairing your set.



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